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Royal Caribbean Ship to Return Early for Sick Passengers

By Dan Hart and Kevin Miller
January 27, 2014 5:41 PM EST 15 Comments
Almost 19 percent of passengers on board Royal Caribbean Cruises Ltd.'s Explorer of the Seas -- 577 out of  3,050 -- had gastrointestinal illnesses such as diarrhea, the U.S. Centers for Disease Control and Prevention said on its website.
Photographer: Roberto Schmidt/AFP via Getty Images
Almost 19 percent of passengers on board Royal Caribbean Cruises Ltd.'s Explorer of the Seas -- 577 out of 3,050 -- had gastrointestinal illnesses such as diarrhea, the U.S. Centers for Disease Control and Prevention said on its website.

Royal Caribbean Cruises Ltd. (RCL) said one of its ships will return home from the Caribbean two days early after hundreds of passengers and crew became sick.

Almost 19 percent of passengers on board the Explorer of the Seas -- 595 out of 3,050 -- had gastrointestinal illnesses such as diarrhea, the U.S. Centers for Disease Control and Prevention said on its website. Fifty of the 1,165 crew members also were sick, said the CDC, who sent officials on the ship yesterday in the Virgin Islands to assess the situation.

The illness is the “stomach flu,” Chairman and Chief Executive Officer Richard Fain said in a phone interview. “This is something everyone, everywhere deals with every winter.”

The company hasn’t decided how to compensate sick passengers or those who had their trip cut short, Fain said. The incident will have “no sustainable impact” on the company’s finances.

The ship left Cape Liberty, New Jersey, on Jan. 21 for a 10-day cruise in the Caribbean and now will return Jan. 29. Royal Caribbean said the ship, once home, will undergo a thorough sanitization, its third since the outbreak began.

“The right thing to do is to bring our guests home early, and use the extra time to sanitize the ship even more thoroughly,” the Miami-based company said yesterday in a statement. “Our doctors tell us symptoms are consistent with that of norovirus, but that they are awaiting the results of tests to confirm that diagnosis.”

Ship Outbreaks

Bernadette Burden, a CDC spokeswoman, said agency personnel were meeting with the ship’s crew and medical staff in St. Thomas to get an updated case count, as well as review and validate the initial reports of sickness.

“This isn’t an unusual occurrence,” Burden said in a telephone interview. “We often meet up with cruise ships in mid-voyage.”

Last year, at least nine vessels -- including ships operated by Royal Caribbean’s Celebrity Cruise line and Carnival Corp.’s (CCL) Princess Cruises -- were struck by illness outbreaks, according to the CDC. Seven were caused by the norovirus.

The norovirus can be spread from an infected person to food or water, or by touching contaminated surfaces. It causes the stomach or intestines, or both, to become inflamed, leading to pain, nausea and diarrhea, according to the CDC. The seven outbreaks reported in 2013 affected 1,238 passengers, according to the Cruise Lines International Association.

Illness Response

The company takes steps to stop the spread of the disease during outbreaks, such as having employees put food on guests plates at buffets to reduce the sharing of serving tongs, according to Rob Zeiger, a spokesman for the line. The company will take advantage of the two extra days at port to scrub every part of the ship, he said.

Separately, Royal Caribbean today reported fourth-quarter profit that exceeded analysts’ estimates and boosted its full-year forecast. Adjusted earnings per share for 2014 will be $3.20 to $3.40, up from a prior projection of $3.06, the company said in a statement. The average of analysts estimates compiled by Bloomberg was $3.19.

Fourth-quarter profit excluding restructuring and other charges totaled 23 cents a share. Analysts projected 19 cents.

The improved profits and outlook were due to better cruise line pricing in Europe and Asia, coupled with lower borrowing costs and onboard expenses, Fain said. He expects a 2 percent to 3 percent increase in revenue per available cabin this year.

“We don’t need a big leap in revenue to see a significant increase in the bottom line,” Fain said.

Royal Caribbean rose 1.9 percent to $48.04 at the close in New York. It increased 39 percent last year.

To contact the reporters on this story: Dan Hart in Washington at dahart@bloomberg.net; Kevin Miller in Chicago at kmiller@bloomberg.net

To contact the editor responsible for this story: Andrea Snyder at asnyder5@bloomberg.net

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